- Bomgar Representative Console Download Mac Catalina
- Bomgar Access Console Download
- Bomgar Representative Console Download Mac Pro
On this page:
Download and install the new client
Using your MIT Kerberos credentials, log into remotehelp.mit.edu/login and click on 'Download Representative Console' under 'My Account'. This will download the new rep console client to your device. Once the new client is up and running, the new interface will look like this:
Connecting to user machines
Most of BeyondTrust RS 19 looks and behaves much the same as Bomgar 18.x. As in Bomgar 18, sessions are initiated by having the user navigate to remotehelp.mit.edu and download your session
The user then navigates to their download location to run the support session client
Jul 10, 2020 Click Download Bomgar Representative Console. Run the installer you just downloaded (this will require administrative rights). Accept all default values in the installer. IOS Device Go to the App Store Bomgar Representative Console. Install the app. For Site Address, enter assist.it.cornell.edu. CNET Download provides free downloads for Windows, Mac, iOS and Android devices across all categories of software and apps, including security, utilities, games, video and browsers.
If the user receives this prompt, have them select 'Open':
Bomgar Representative Console Download Mac Catalina
The session will launch on the user's end
Accept the session in the representative portal
Initiate Screen Sharing
-Have the user select 'Allow'
Bomgar Access Console Download
Special permissions for Catalina
Bomgar Representative Console Download Mac Pro
Catalina requires BeyondTrust RS to ask permission to record the screen. This permission is not required to initiate a remote support session (but may be useful to have if you want to do screen captures). Depending on whether RS has ever been run on the particular device, the OS may request other permissions as well, including the ability to remotely control the screen. If the user misclicks, or you otherwise don't get all the permissions you need from the user to run a full support session, a banner will appear at the top of your representative support client. If you click the banner, it will re-prompt the user for the appropriate feature.